FREQUENTLY ASKED QUESTIONS
We answer your most frequently asked questions to make you feel safe and comfortable with us. We want you to enjoy your experience at Cosméticos24h.com experience with no surprises.
About Payment Methods and Security
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All direct payment gateways comply with the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.
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The available payment methods are:
- Credit/debit card.
- Bank transfer.
- Klarna.
- Shopify Payments
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For more information, you may also want to read our Terms of Service or our Shipping Policy
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Yes, you can pay for your order in installments as long as the amount exceeds 50€.
The payment in installments is made through the application Klarna application.
About Shipping
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In general, shipments within Spain Peninsular usually have a delivery time of 24/48 working hours, depending on the destination and the stock of the products. If you are outside Spain, delivery times may vary.
Go to our Shipping and Returns for more details. -
Shipping costs vary according to the destination and the amount of the order.
Shipments within Peninsular Spain has a cost of 4,95€ and free on purchases over 40€.
For more details see our Shipping and Returns page. -
Yes, we ship to countries in Europe such as:
Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
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Of course you can! When your order has been shipped you will receive an email with the tracking number, with which you can check its status.
You will be able to track your package from the moment it leaves our warehouse until it arrives at your door.
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Yes, if you are in Elche or in the surrounding area you can pick up your order at the physical store of Cosméticos24h.com
We are in the Joaquín Martínez Maciá Street, 10, 03205.Please call us or send us a WhatsApp before making the purchase to arrange your pick up.
About Returns and Refunds
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Yes, you can make a return within a period of 14 calendar days from the delivery of the order.
The product can be returned as long as it has its seal, is in its corresponding packaging and unopened.
You can check all the details in our Return Policy.
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Yes, if you want to return a product, the shipping costs will be paid by the customer.
If it is an incorrect or damaged product, in this case it will be Cosméticos24h who picks up the order and pays the shipping costs to our warehouse. -
No, once the product has been opened, its seal has been removed or it has been manipulated, it cannot be returned.
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The refund will be made within 2-5 days, depending on the selected payment method.
If it is an international order (within the European Community), the refund will be made when the order arrives at our warehouse.
You can check all the conditions in our Return Policy.
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If the product you have received is not correct or is damaged, you must return it to us within 14 calendar days, without any undue delay.
You should contact Customer Service to communicate your decision and our advisors will tell you the steps to follow.
Cosméticos24h will examine the package and will offer you the possibility of make an exchange y and send you a new product, or to make a new product refund with all amounts, including delivery shipping costs, within 14 calendar days, using the same payment method.
You have all the information in detail in our Returns Policy.
About the purchase process
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Yes, the purchases you make on Cosméticos24h.com are completely protected. We use secure payment methods and SSL encryption to ensure the security of your personal information.
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Sure! You can shop as a guest and you can create an account at any time.
However, we recommend you to register if you prefer to have a history, speed up your purchases and get customer benefits.
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Yes, we offer special discounts on selected cosmetics, monthly and seasonal promotions, customer discount codes.
If you want to be updated about our promotions we recommend you to visit the page Promotions page and subscribe to our newsletter. -
If you need to modify or cancel your order, please contact Customer Service as soon as possible in order to manage it.
Our business hours are Monday to Friday from 9am to 8pm and Saturdays from 9am to 1pm.
About Cosméticos24h.com
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To get an answer to this question we recommend you to visit the page About us.
You will discover and get to know each member of our team. -
In many ways! You can send us an email to info@cosmeticos24h.com; use our contact form on the page Contact us, you can call us by phone at 966 200 728 or send us a WhatsApp to 601 757 362.
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Yes! It's super nice and you can meet our consultants in person and see the whole team in action.
If you are in Elche or in the surrounding area, come to the Calle Joaquín Martínez Maciá, 10, 03205. -
If you subscribe to our Newsletter you will receive, on a weekly basis, a wide variety of content related to the world of cosmetics: tips to improve your daily routines, tips to identify your skin type, information about active ingredients and their effectiveness...
In addition, you will be able to get incredible discounts y exclusive promotions for being part of our community!
About the Advisory Service
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It's very easy! You can do it by WhatssApp, through the number 601 757 362by phoneby calling 966 200 728 or through our website Contact a Skin Coach.
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Nothing! We offer you a personalized, professional and completely personalized consulting service. free of charge.
You can consult all your doubts with us and we will guide you to achieve the best result for your skin.
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Cosméticos24h It was created with the aim of helping you to understand your skin, to know how to listen to it and to recommend the solutions that best suit you.
That's why you can request a no-obligation advice service. -
How many times have you bought cosmetics without knowing if they are really suitable for your skin?
With our Advice service you will receive a diagnosis about the state of your skin and we will recommend those products that are really effective for you and that will help you to obtain the result you are looking for.
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We have a team of expert consultants in the world of cosmetics, with years of experience working both in the salon and in Customer Service.
Find out who they are on our website Contact a Skin Coach.
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First we need to evaluate the condition of your skin. Therefore, we will ask you to take a picture of your face in order to make a more accurate diagnosis.
This will be processed only to give you a more accurate assessment, without any other purpose. You can read our Privacy Policy in which these data are collected.
From here, we will proceed with the advice.
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No, the advice ends once the purchase has been made. But you can contact us, discuss the evolution of your skin and ask for any new recommendation with our advisors.
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Our consultants will offer you the protocol that best suits you, depending on three factors:
- The state that your skin presents.
- The products you already have, or only those you really need.
- Your availability and work and economic situation.
About Our Cosmetics
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Before buying any product, you should recognize your skin typeso you can use those that work effectively and give you the results you are looking for.
If you don't know exactly what type of skin you have, you can contact Customer Service and our advisors will help you recognize your skin texture. -
Yes, on our website you can find a wide variety of products that you can use during pregnancy and breastfeeding.
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If you place an order and we have availability in our warehouse, you will receive it according to the indicated deadlines.
If the product is not available in our warehouse, delivery may be delayed. Therefore, if your order has not been delivered within the indicated period, you should contact Customer Service and we will inform you of the situation.
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No, we only include samples of our products in the orders placed.
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Yes, all our cosmetics have warranty certificates.
