You will have the information about the processing of your orders, their delivery, and all the conditions in the following link: Shipping Policy
Shipping & Returns
We tell you all about our Shipping and Returns so that your purchases at Cosméticos24h arrive without surprises.
DELIVERY TIMES AND SHIPPING COSTS
| Destino | Coste del Envío | Plazo de Entrega | Condiciones de Envío Gratuito | Observaciones |
|---|---|---|---|---|
| España Peninsular | 4,95 € | Entrega entre 24 y 48 horas laborables si el producto está en stock | A partir de 40 € de compra gastos de envío GRATIS | Entrega antes de 10 días si el stock del producto está en tránsito |
| Baleares | 9,95 € | Entrega antes de 72 horas laborables | A partir de 90 € de compra gastos de envío GRATIS | Entrega antes de 10 días si el stock del producto está en tránsito |
| Canarias | 59 € | Entrega antes de 72 horas laborables | Sin condiciones de envío gratuito | Entrega antes de 10 días si el stock del producto está en tránsito. DUA entrada y salida incluido. Importes de producto sin IVA. IGIC pendiente de abono a la recepción del pedido. |
| Ceuta | 31 € | Entrega 72h laborables | Sin condiciones de envío gratuito | Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA. |
| Melilla | 47 € | Entrega 72h laborables | Sin condiciones de envío gratuito | Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA. |
| Portugal | 4,95 € | Entrega entre 24 y 72 horas laborables | A partir de 60 € de compra gastos de envío GRATIS | Entrega antes de 10 días si el stock del producto está en tránsito |
| Resto de Europa | 12,95 € | Entrega 5 días laborables | Envío gratuito a partir de 150 € | Entrega antes de 10 días si el stock del producto está en tránsito |
España Peninsular
Coste del Envío: 4,95 €
Plazo de Entrega: Entrega entre 24 y 48 horas laborables si el producto está en stock
Condiciones de Envío Gratuito: A partir de 40 € de compra gastos de envío GRATIS
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
Baleares
Coste del Envío: 9,95 €
Plazo de Entrega: Entrega antes de 72 horas laborables
Condiciones de Envío Gratuito: A partir de 90 € de compra gastos de envío GRATIS
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
Canarias
Coste del Envío: 59 €
Plazo de Entrega: Entrega antes de 72 horas laborables
Condiciones de Envío Gratuito: Sin condiciones de envío gratuito
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito. DUA entrada y salida incluido. Importes de producto sin IVA. IGIC pendiente de abono a la recepción del pedido.
Ceuta
Coste del Envío: 31 €
Plazo de Entrega: Entrega 72h laborables
Condiciones de Envío Gratuito: Sin condiciones de envío gratuito
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA.
Melilla
Coste del Envío: 47 €
Plazo de Entrega: Entrega 72h laborables
Condiciones de Envío Gratuito: Sin condiciones de envío gratuito
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito. DUA incluido. Importes de producto sin IVA.
Portugal
Coste del Envío: 4,95 €
Plazo de Entrega: Entrega entre 24 y 72 horas laborables
Condiciones de Envío Gratuito: A partir de 60 € de compra gastos de envío GRATIS
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
Resto de Europa
Coste del Envío: 12,95 €
Plazo de Entrega: Entrega 5 días laborables
Condiciones de Envío Gratuito: Envío gratuito a partir de 150 €
Observaciones: Entrega antes de 10 días si el stock del producto está en tránsito
BRANDS WITH INTERNATIONAL RESTRICTIONS
Here is the information about the brands with restrictions for international shipments. The brands are grouped according to their restrictions, to make it easier for you to locate the information. Of course, if you need to confirm if a brand can be shipped to your destination or have any questions, please contact us. We will help you!
| Restricción de Venta | Marcas |
|---|---|
| Solo España | Gernetic, Selvert, Eberlin, Comfort Zone, Bernard Cassiere, Sothys, Cellcosmet, Montibello y Casmara |
| España, Francia, Alemania | Aroms Nature |
| España, Alemania | Keenwell |
| España, Italia | Massada |
| Todos los países excepto Italia | Germaine de Capuccini |
| Todos los países excepto Portugal, Italia, Alemania | Phyris |
| Todos los países excepto Portugal | Mesoestetic |
| Todos los países excepto Portugal e Italia | Bruno Vassari |
Solo España
Marcas: Gernetic, Selvert, Eberlin, Comfort Zone, Bernard Cassiere, Sothys, Cellcosmet, Montibello y Casmara
España, Francia, Alemania
Marcas: Aroms Nature
España, Alemania
Marcas: Keenwell
España, Italia
Marcas: Massada
Todos los países excepto Italia
Marcas: Germaine de Capuccini
Todos los países excepto Portugal, Italia, Alemania
Marcas: Phyris
Todos los países excepto Portugal
Marcas: Mesoestetic
Todos los países excepto Portugal e Italia
Marcas: Bruno Vassari
Processing, delivery and conditions
You will find information about the processing and delivery of your orders, and all the conditions in the following link: Shipping Policy
Right of withdrawal and guarantees
If you need more information about your right of withdrawal and about the guarantees that you have as a consumer, you can obtain all the information in the following link: Return Policy
Are you a professional?
If you are a professional, know the specific conditions for shipments and returns for professionals registered in our Professional Zone of Cosméticos24h at the following link: Shipping and Returns for Professionals
Frequently Asked Questions
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We ship to Spain, Portugal, Balearic Islands, Canary Islands, Ceuta, Melilla and other European Union countries.
The European countries to which we ship orders are:
Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.Shipments to Europe are sent by UPS.
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The delivery of your order will depend on the destination and the availability of the products.
In general, deliveries within Spain have a delivery time of 24/48 working hours if the product is in stock.
For international destinations, the delivery time may vary from 3 to 10 days. -
The shipping cost depends on the delivery destination. See our Shipping & Returns table for more details on costs according to your area.
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Yes, we will send you a tracking number by email when your order has been shipped. You will be able to track the status of your package directly from the courier's website.
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Yes, we offer free shipping to some destinations with a minimum purchase amount.
Check the Shipping & Returns table (at the top of this page) to find out the minimum amount for free shipping. -
Yes, if you are near Elche or surroundings you can pick up your order in the store at Cosméticos24h.
We are located at Calle Joaquín Martínez Macià, 10, 03205.
Ideally you should call or write to us beforehand so that we can arrange your pick up. Our telephone number is 601 757 362 -
If you are unable to receive your package, the carrier will leave you a notification and you can arrange a new delivery attempt or pick it up at a nearby point.
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In some cases, depending on the courier company, you will be able to choose the time slot for the delivery of your order. We recommend that you consult us directly before finalizing your purchase. We will help you!
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Yes, you can return a product, as long as it is in its original condition and within the return period. For more information, you can consult our Return Policy.
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You have 14 days from the moment you receive your order. However, please check our Return Policy or ask us directly via WhatsApp or phone call at 601 757 362.
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To return a product, we recommend that you contact our customer service team at WhatsApp, email o phone call. They will give you the instructions you need on how to make the return.
You can also refer to our Return Policy for full details. -
In general, you will have to assume the cost of return, except in specific cases such as defective products or shipping errors. Please check our Return Policy for full details.
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If you wish to exchange one product for another, please return the product you wish to return and make a new purchase with the product you want.
Check our Return Policy for full details or contact customer service.
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If you have received a damaged or incorrect product, please contact customer service as soon as possible.
You can send us a WhatsApp with pictures of the product and we will offer you a solution, which may include sending you a replacement product or a refund. -
In general, we will only accept returns of products in their original condition. However, if the product is damaged or defective, please contact customer service to receive a solution.
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When we receive the returned product, our warehouse colleagues will check its condition. The refund will be made, if applicable, within 5 to 7 working days, through the same payment method used in the purchase.
